Roles Of Communication Skills At Workplace

Technical skills used to be the only most important criteria that any employer searched for when they wanted to recruit different positions for their company?s vacancies. It?s true that competence and adeptness of applicants in their specialized field are essential to get the job done effectively and efficiently. So what are the reasons why many managers still get troubles or fail to achieve their goals and objectives?

Well, the answer is simple. Although technical skills are essential in any business organization, much of the skills that are required to have a successful business are actually not technical. Instead, these are what many people consider as ?soft skills?. These skills are considered as ?soft skills? because they are the general skills that a member of the organization must possess, whether he or she is a manager in the company for the past 20 years, or a newly hired employee.

That being said, these soft skills are actually required in all departments and practically in all of the activities conducted by the business organization.

Perhaps the most important of all these skills is communication. Here are just some of the reasons why this is the case. The first reason is that having the right communication skills result to a healthy working environment. Communication happens all the time in the workplace, whether it is a friendly chat between two employees during their coffee break or a business meeting between the manager and the employees of a particular department. The lack of effective communication skills within the workplace can result to strife and friction to occur between employees within the same department or even managers between different departments.

Apart from this causing your department not being able to get the job done, having an unhealthy and unwelcoming working environment as a result of poor communication skills can also lead to an increase in the frequency of absenteeism among employees and even having a high employee turnover rate.

Another reason why communication skills are extremely important within the workplace is its ability to ensure that your customers and clients are satisfied with the products and services that they have availed from your company. Not only would this ensure that your existing customers and clients will keep patronizing your company. Providing excellent service to your customers and clients will cause them to spread the word and recommend you to other potential customers and clients. On the other hand, having poor communication skills would cause a great frustration on the part of your existing customers and clients, which eventually leads to you losing business and profits in the long run.

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